再好的产品,顾客在使用过程中,总难免会对产品的性能、色彩、包装等诸方面感到有不尽人意的地方,在难以与厂家直接沟通联系的情况下,就会通过抱怨发泄出来。对“上帝”抱怨的态度不同,产生的效果也不一样。有些企业对顾客的抱怨置之不理,甚或认为是无事找岔,而精明的企业却能正确对待“抱怨”,把“抱怨”变成改进产品生产的“指示器”,从而 Even the best products, customers in the use of the process, the total inevitability of the product performance, color, packaging and other areas feel unsatisfactory place, hard to communicate directly with the manufacturers in the case, it will vent out through complaints . Different attitudes toward “God” complain and produce different results. Some companies ignore customer complaints or even think nothing is wrong, while savvy companies can properly handle “complaints” and turn “complaints” into “indicators” that improve product production.