松下幸之助是日本著名的松下电器公司的创造人,他所创立的经营模式引起了世界经营界的关注。在松下经营模式中,顾客至上的经营原则具有重要地位,探讨这一原则,对于完善我国社会主义市场经济条件下的经营体制具有重要价值。在松下看来,要使顾客满意,除了物美价廉,还必须有优质服务。“顾客至上”就是把小孩视作大主顾,就是把乞丐当成尊贵的主人,就是一切 Matsushita Kosuke was the creator of Japan’s famous Matsushita Electric Corporation. The business model he founded has attracted the attention of the world’s business community. In Panasonic’s business model, the customer-oriented business principles have an important position. Exploring this principle has important value for improving the operating system under the conditions of China’s socialist market economy. In Panasonic’s view, in order to satisfy customers, in addition to quality and low price, they must also have quality service. “Customer First” is to regard children as general customers, that is, to regard 乞丐 as a noble owner, that is, everything