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In order to know about the essence of service employees’ innovation behavior, the service employees’ innovation behavior scale based on their unique characteristics is designed. Data were collected from high-star hospitalities. Through the issuance and the collection of questionnaires, the scale is verified to have good reliability and validity by SPSS software analysis. Meanwhile,the structural equation model( SEM) is suited for testing structural dimensions of service employees’ innovation behavior. The results showed that service employees’ innovation behavior could be decomposed into a four-dimensional structure,namely innovation orientation, ideas generation, innovation implementation and innovation practice. In addition,there are significant differences in service employees’ innovation behavior about subjects’ gender,position,education background and years of working.
In order to know about the essence of service employees ’innovation behavior, the service employees’ innovation behavior scale based on their unique characteristics is designed. Data from the collection of high-star hospitalities. Through the issuance and the collection of questionnaires, the scale is The structural pattern of service employees ’innovation behavior. The results showed that service employees’ innovation behavior could be decomposed into a four- dimensional structure, namely innovation orientation, ideas generation, innovation implementation and innovation practice. In addition, there are significant differences in service employees ’innovation behavior about subjects’ gender, position, education background and years of working.