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不要因为电脑出现问题无法解决而觉得自己很愚蠢，看看下面这些从《华尔街日报》里的节选吧。
1
A Dell technician advised his customer to put his troubled floppy back in the drive and close the door. The technician was asked to hold on, and heard putting the phone down, getting up and going across the room to close the door.
戴尔公司的技术人员建议一位用户把有问题的软盘放回到驱动器中并且关上门。技术人员被告知稍等片刻，然后他听到放下电话的声音，接着听到该用户站起身来，穿过房间，关上门的声音。
2
Another Dell customer called to say he couldn't get his computer to fax anything. After 40 minutes of trouble-shooting, the technician discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the “send”key.
一位戴尔公司的用户打电话来，说他的电脑发不了传真。经过了40分钟的询问，技术人员发现原来这位用户就是举着一张要发送的传真，站在显示屏前，然后点击“发送键”来发传真的。
3
Yet another Dell customer called to complain that his keyboard no longer worked. He had cleaned it by filling up his tub with soap and water and soaking the keyboard for a day, then removing all the keys and washing them individually. He was once an engine repairman.
还有一位戴尔电脑的用户说他的键盘坏了，之前他刚清洗过键盘。他在浴缸里放满了肥皂水，把键盘浸泡了一整天，然后又把每个键拆下来，逐个清洗了一番。他原来是一位机械修理工。
4
A confused caller to IBM was having trouble printing documents. He told the technician that the computer had said it “couldn't find printer” The user had even tried turning the computer screen to face the printer---- but his computer still couldn't find it.
一位困惑的用户给IBM公司打电话说，他的电脑在打印时出现了问题。他对技术人员说，电脑上显示“找不到打印机”。可是他甚至已经把打印机正对着显示器了，可电脑还是说“找不到打印机”。
5
An exasperated caller to Dell Computer Tech Support because she couldn’t get her new Dell Computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. She answered, “I pushed and pushed on this foot pedal but nothing happened.”The “foot pedalturned out to be the mouse!”
一位怒气冲冲的用户打电话给戴尔公司技术服务部门，说她的新电脑无论如何也启动不了。在确认已经插上了电源插头后，技术员问她，按下电源开关时电脑是怎么反应的？该用户说：“我一遍又一遍地踩脚踏板，可是电脑实在没有半点反应。”原来她所说的脚踏板就是鼠标。
6
A customer called Compaq tech support to say her brand-new computer wouldn't work. She said she unpacked the unit, plugged it in, and sat there for 20 minutes waiting for something to happen. When asked what happened when she pressed the power switch, she asked, "What power switch?"
一位用户打电话给康柏公司（美国康柏公司，世界著名电脑生产厂家，译者注）技术服务部门，说她的新品牌的电脑不能工作。她说她打开了包装，接通电源，然后坐着等了20分钟电脑都没有启动。技术人员问她按下电源开关后，电脑是怎么反应的，她回答：“什么是电源开关？”
7
Compaq is considering changing the command“Press Any Key”to“Press Return Key”because of the flood of calls asking where the“Any Key”is.
康柏公司正在考虑把“点击任意键”这一电脑指令更改为“点击回车键”，因为无数顾客打来电话询问“任意键”在什么地方。
8
An IBM customer had trouble installing software and rang for support. “I put in the first disk, and that was OK. It said to put in the second disk, and I had some problems with it, but I squeezed it in. Then it said to put in the third disk ---- I just can’t get it in at all!”
一位IBM用户因为软件安装有问题，打电话寻求帮助。“我放入第一张磁盘后，一切正常。接着电脑说‘放入第二张磁盘’，虽然有些困难，可我还是把它挤了进去。然后电脑又说‘放入第三张磁盘’——我实在不能把它放进去了。”
9
A woman called the Canon help desk with a problem with her printer. The technician asked her if she was running it under “Windows”. The woman responded, “No, my desk is next to the door. But that is a good point. The man sitting in the cubicle next to me is under a window and his printer is working fine.”
一位女士给佳能公司技术服务处打电话，说她的打印机出了问题。技术人员问她是否在Ｗindows下操作。这位女士说：“不，我的电脑桌在门旁边，但这个位置很好。我旁边小房间里的那位男士坐在窗户下面，他的打印机没问题。”
10
My wife’s aunt and uncle, when first dealing with E-mail, couldn’t figure out why they could only see the first few lines in an E-mail message. After 20 frustrating minutes on the phone, I went to their house to show them how to use the down arrow to scrollthrough their E-mail messages!
我妻子的姑妈和姑父第一次使用电子邮件时，搞不懂为什么他们只能看到邮件的头几行。在电话里讲解了20分钟，仍未能说明白，于是我就去他们家，向他们演示如何使用滚动条来查看邮件。
1
A Dell technician advised his customer to put his troubled floppy back in the drive and close the door. The technician was asked to hold on, and heard putting the phone down, getting up and going across the room to close the door.
戴尔公司的技术人员建议一位用户把有问题的软盘放回到驱动器中并且关上门。技术人员被告知稍等片刻，然后他听到放下电话的声音，接着听到该用户站起身来，穿过房间，关上门的声音。
2
Another Dell customer called to say he couldn't get his computer to fax anything. After 40 minutes of trouble-shooting, the technician discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the “send”key.
一位戴尔公司的用户打电话来，说他的电脑发不了传真。经过了40分钟的询问，技术人员发现原来这位用户就是举着一张要发送的传真，站在显示屏前，然后点击“发送键”来发传真的。
3
Yet another Dell customer called to complain that his keyboard no longer worked. He had cleaned it by filling up his tub with soap and water and soaking the keyboard for a day, then removing all the keys and washing them individually. He was once an engine repairman.
还有一位戴尔电脑的用户说他的键盘坏了，之前他刚清洗过键盘。他在浴缸里放满了肥皂水，把键盘浸泡了一整天，然后又把每个键拆下来，逐个清洗了一番。他原来是一位机械修理工。
4
A confused caller to IBM was having trouble printing documents. He told the technician that the computer had said it “couldn't find printer” The user had even tried turning the computer screen to face the printer---- but his computer still couldn't find it.
一位困惑的用户给IBM公司打电话说，他的电脑在打印时出现了问题。他对技术人员说，电脑上显示“找不到打印机”。可是他甚至已经把打印机正对着显示器了，可电脑还是说“找不到打印机”。
5
An exasperated caller to Dell Computer Tech Support because she couldn’t get her new Dell Computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. She answered, “I pushed and pushed on this foot pedal but nothing happened.”The “foot pedalturned out to be the mouse!”
一位怒气冲冲的用户打电话给戴尔公司技术服务部门，说她的新电脑无论如何也启动不了。在确认已经插上了电源插头后，技术员问她，按下电源开关时电脑是怎么反应的？该用户说：“我一遍又一遍地踩脚踏板，可是电脑实在没有半点反应。”原来她所说的脚踏板就是鼠标。
6
A customer called Compaq tech support to say her brand-new computer wouldn't work. She said she unpacked the unit, plugged it in, and sat there for 20 minutes waiting for something to happen. When asked what happened when she pressed the power switch, she asked, "What power switch?"
一位用户打电话给康柏公司（美国康柏公司，世界著名电脑生产厂家，译者注）技术服务部门，说她的新品牌的电脑不能工作。她说她打开了包装，接通电源，然后坐着等了20分钟电脑都没有启动。技术人员问她按下电源开关后，电脑是怎么反应的，她回答：“什么是电源开关？”
7
Compaq is considering changing the command“Press Any Key”to“Press Return Key”because of the flood of calls asking where the“Any Key”is.
康柏公司正在考虑把“点击任意键”这一电脑指令更改为“点击回车键”，因为无数顾客打来电话询问“任意键”在什么地方。
8
An IBM customer had trouble installing software and rang for support. “I put in the first disk, and that was OK. It said to put in the second disk, and I had some problems with it, but I squeezed it in. Then it said to put in the third disk ---- I just can’t get it in at all!”
一位IBM用户因为软件安装有问题，打电话寻求帮助。“我放入第一张磁盘后，一切正常。接着电脑说‘放入第二张磁盘’，虽然有些困难，可我还是把它挤了进去。然后电脑又说‘放入第三张磁盘’——我实在不能把它放进去了。”
9
A woman called the Canon help desk with a problem with her printer. The technician asked her if she was running it under “Windows”. The woman responded, “No, my desk is next to the door. But that is a good point. The man sitting in the cubicle next to me is under a window and his printer is working fine.”
一位女士给佳能公司技术服务处打电话，说她的打印机出了问题。技术人员问她是否在Ｗindows下操作。这位女士说：“不，我的电脑桌在门旁边，但这个位置很好。我旁边小房间里的那位男士坐在窗户下面，他的打印机没问题。”
10
My wife’s aunt and uncle, when first dealing with E-mail, couldn’t figure out why they could only see the first few lines in an E-mail message. After 20 frustrating minutes on the phone, I went to their house to show them how to use the down arrow to scrollthrough their E-mail messages!
我妻子的姑妈和姑父第一次使用电子邮件时，搞不懂为什么他们只能看到邮件的头几行。在电话里讲解了20分钟，仍未能说明白，于是我就去他们家，向他们演示如何使用滚动条来查看邮件。